Thank you for choosing us to work on your project. We are so excited to work with you. Can you tell? This Welcome Guide contains important information you need to know about getting started with your project as well as details on what to expect. For an optimal experience take a moment to review the information as thoroughly as possible. Lastly, if you have any questions or concerns feel free to send us an email at firstname.lastname@example.org.
Our Core Values
“My website was a basic WordPress template that I did not efficiently know how to operate with an awful color scheme before working with Felicia. On my launch day, I received sales and multiple consultations. Felicia’s work has allowed my website to reflect the worth of my brand, it’s professional and exudes black girl magic! I am still in week one and am seeing more results and hits on my page, including consultations, merchandise, sales, and ebook downloads than in months.”
Whitney Dodds | Wellness For The Culture
HOURS OF OPERATION
Tuesday 10:00 AM – 5:00 PM
Wednesday 10:00 AM – 5:00 PM
Thursday 10:00 AM – 5:00 PM
Friday 10:00 AM – 5:00 PM
We will communicate through your project workspace once your VIP Experience commences, but if at any time you have any questions or concerns before you get access to your space you can send us an email directly to email@example.com.
Now that you’ve completed your deposit you have one final payment left to complete. You will receive a reminder to submit payment 3 days before your scheduled VIP Experience.
Note: If the payment is not made on time we reserve the right to reschedule or cancel your VIP Experience.
OUR 4C’s FRAMEWORK
Utilizing our carefully crafted questionnaire as well as information from your pre-strategy call we will get a clear picture of your overall brand, messaging as well as discover your it factor, which will allow us to narrow down your design style for your upgrade.
Applying the information we’ve gathered from your questionnaire we will use it to design & develop a captivating website that connects with your business mission, vision, and goals as well as your ideal client.
Once your website is fully up and running we will ensure it has everything you need systematically for effortless conversions. That includes payment systems, google analytics etc…
To ensure continuous website health we will provide you with essential support to set you up for long-term success. This includes 14 days of website support, lifetime access to learning modules on how to manage your site and your post strategy call.
To create a simple yet effective customer experience we will be using the following tools to facilitate our design journey together. Don’t worry these are tools we are using are integrated into your process. You won’t have to learn a thing.
PROJECT MANAGEMENT TOOL
CUSTOMER RELATIONSHIP MANAGEMENT
You signed up for a VIP Day or Weekend
Pre-Work that requires your attention
In order for us to make sure our time together is efficient and effective, the following tasks will be required to be completed before your VIP Experience.
Complete a thorough review of this welcome guide
Gather content (copy, photographs, etc) and anything else you think you will need for your website
Schedule and complete a Brand Photoshoot for your website before VIP Experience. (If applicable)
Complete your questionnaire, which will be emailed to you at least 2 weeks before your VIP Experience. Will take 90 minutes+ to complete. It will ask you detailed information about what you want and need on your website.
Schedule your pre-strategy call for your VIP Experience. Once you complete your questionnaire you will be prompted by email to schedule your strategy call where we will go over design direction and much more.
“After working with Felicia I felt like I had a premium program due to my visuals. I was able to seamlessly send people to my sales page to apply and schedule their calls with me instead of having to send them to a Typeform and then having to send them an email and then having to send them a PDF. Now my process is seamless and cohesive. I’m really happy about my sales page.“
Masiel Encarnacion | Get Fit With Massi
FREQUENTLY ASKED QUESTIONS
WHAT DO I DO NEXT?
Start gathering your content required for your website. Use the pre-work checklist above to get started.
HOW DO I USE CLICKUP YOUR PROJECT MANAGEMENT TOOL?
ClickUp is a simple and intuitive project management tool that allows us to track and manage work, give context to questions, and easily find files. It’s one of our favorite tools to use with our clients. You will get a quick overview with video instructions on how to use it once you we give you access to your workspace.
WHAT DO YOU MEAN BY WEBSITE COPY?
Your website copy is a key component of your website. It is the core text that narrates visitors through your website and tells them what they need to know about a brand. In your questionnaire you will be provided a space to provide your copy.
WHAT IF I HAVE AN URGENT QUESTION I NEED TO ASK YOU?
If you have an urgent issue you can send an email directly to firstname.lastname@example.org.
WHAT IF I DECIDE I NEED MORE THAT WHAT'S INCLUDED IN THE VIP PACKAGE?
Please let us know immediately. We will make adjustments to your contract. If it’s something that will require more time we will let you know what that would look like.